TERMS & CONDITIONS

1. General
By hiring or purchasing items from Signed & Styled, you agree to the following terms and conditions. Please read carefully before placing your order or booking hire items.

2. Hire Items
2.1. All hire items remain the property of Signed & Styled.
2.2. Items must be returned on the agreed date and in the same condition as received.
2.3. The hirer is responsible for the full cost of repair or replacement if items are damaged, lost, or not returned.
2.4. Late returns may incur additional fees.
2.5. Full payment is required to confirm and secure your hire booking.
2.6. Additional fees may apply for excessive cleaning or damage due to improper care.

3. Bespoke & Custom Orders
3.1. Full payment is required before work on any bespoke or custom order commences.
3.2. Payments are non-refundable once work has begun.
3.3. All bespoke items remain the property of Signed & Styled until full payment is received.
3.4. Designs remain the intellectual property of Signed & Styled, unless otherwise agreed in writing.
3.5. We reserve the right to use images of bespoke items in our portfolio or marketing materials unless a prior written agreement is made.
3.6. Timelines for bespoke and custom orders will be confirmed at the time of booking.

4. Shop & Ready-to-Ship Products
4.1. All sales of ready-to-ship and shop products are final. We do not offer refunds.
4.2. Exchanges are accepted within 30 days of the delivery date, provided items are unused and returned in their original packaging.
4.3. To request an exchange, please contact us in writing within 30 days of receiving your order.
4.4. Return shipping costs for exchanges are the responsibility of the customer.
4.5. Items that have been personalised, used, or are not in their original condition will not be accepted for exchange.
4.6. Signed & Styled reserves the right to decline an exchange that does not meet these conditions.

5. Payment
5.1. Payments can be made via bank deposit.
5.2. The hirer or purchaser is responsible for any bank or transaction fees.
5.3. Payments must be received by the due date; failure to pay may result in cancellation or withholding of items.
5.4. All prices are in Australian dollars (AUD). Signed & Styled is not currently registered for GST; no GST is charged on any orders.

6. Cancellation & Changes
6.1. Cancellations of hire items must be made at least 48 hours in advance; late cancellations may forfeit full payment.
6.2. Bespoke and custom orders cannot be cancelled once work has commenced.
6.3. Any changes to orders must be requested in writing and may incur additional fees.

7. Liability
7.1. Signed & Styled is not responsible for any injury, loss, or damage incurred during the use of hire items.
7.2. It is the responsibility of the hirer to ensure safe and appropriate use of all items.

8. Delivery & Collection
8.1. Delivery and pickup arrangements will be agreed upon at the time of booking.
8.2. Any delivery or collection fees will be confirmed at the time of booking.
8.3. The client must inspect items on delivery or pickup and notify us immediately of any issues.

9. Force Majeure & Unforeseen Circumstances
9.1. Signed & Styled is not liable for delays, cancellations, or failure to provide items due to circumstances beyond our control, including but not limited to weather, natural disasters, or pandemics.
9.2. Payments may be refunded or credited at our discretion in such cases.

10. Governing Law
These terms and conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Acceptance of Terms
By placing an order or booking hire items with Signed & Styled, you confirm that you have read, understood, and agree to these Terms & Conditions.

Happy to tweak anything — the shop returns section in particular is worth reading through carefully to make sure it reflects exactly how you want to handle things in practice.